Common Questions About Our Acrylic Products & Services

When purchasing acrylic products for your business, retail store, or personal use, it is natural to have questions about customization, quality, shipping, and after-sales support. To make the process clearer, we have gathered some of the most common questions from our international clients and provided detailed answers. This guide is designed to help you better understand how we work and what you can expect when choosing our acrylic products.

Q1: Can I order fully customized acrylic products?
Answer:
Yes. We specialize in OEM & ODM services and can tailor products to your specific needs. Whether it’s a custom photo frame size, a display stand with your brand logo, or a storage box in unique colors, our design team will support you through the entire process. We provide drawings, prototypes, and sample production so that you can confirm every detail before bulk manufacturing begins.

Q2: What is the process for ordering customized products?
Answer:
Our ordering process is straightforward:
- Consultation – Share your requirements such as dimensions, materials, printing, or packaging.
- Design & Quotation – Our team provides design suggestions and confirms the cost.
- Sample Production – We prepare a sample for your approval.
- Mass Production – After sample confirmation, bulk production begins.
- Quality Control & Delivery – Every order is inspected and packaged safely before shipping.
This structured process ensures efficiency and transparency for every client.

Q3: How do you handle packaging to prevent damage?
Answer:
Acrylic products, although durable, can be scratched or damaged without proper packaging. To reduce risks, we use protective films, bubble wrap, foam layers, and reinforced cartons. For large shipments, wooden cases or pallets are added for extra protection. This multi-layer packaging system ensures products arrive safely, even after long-distance international transportation.

Q4: What happens if my products are damaged during shipping?
Answer:
Despite safe packaging, occasional damage during transit may occur. If you receive broken or defective items, please contact us within a few days of delivery with photos and order details. We will quickly arrange replacements or refunds depending on the situation. Our goal is to minimize your loss and ensure you are satisfied with our service.

Q5: How long does shipping take?
Answer:
- Shipping time depends on the method you choose:
- Express (DHL, FedEx, UPS): 5–7 days
- Air Freight: 7–12 days
- Sea Freight: 20–40 days, depending on destination port

We always work with reliable logistics partners and will help you select the most cost-effective option based on your budget and timeline.

Q6: What if I need urgent delivery?
Answer:
For customers with tight deadlines, we offer priority production. Our factory is equipped with more than 50 advanced machines and a professional team of over 165 employees, enabling us to manage both standard and urgent orders efficiently. If you need fast delivery, please let us know in advance so we can adjust our production schedule accordingly.

Q7: How do you support long-term cooperation?
Answer:
Beyond one-time transactions, we aim to build long-term partnerships with clients. We provide:
- Consistent product quality across all orders
- Flexible customization options to meet changing market needs
- Regular product updates and new designs
- Dedicated account managers for ongoing communication
Many of our global clients have worked with us for years, and we continue to expand these relationships by focusing on trust, reliability, and service.

Q8: How can I get in touch with your team?
Answer:
We provide multiple communication channels including email, phone, and online chat to ensure quick responses. Whether you need technical details, pricing information, or after-sales support, our customer service team is always ready to assist you.

Conclusion
Clear communication and reliable after-sales service are just as important as product quality. By addressing these common questions, we hope to make your purchasing journey smoother and more transparent. From customization to safe packaging and long-term cooperation, our goal is to deliver not only high-quality acrylic products but also dependable service that helps your business grow.

If you have further questions or special requirements, please feel free to contact us directly. We are here to support your needs and look forward to becoming your trusted partner in acrylic manufacturing.